Carlospin supports fiat and cryptocurrency deposits, with withdrawals processed within 72 hours once approved. The minimum withdrawal stands at 50 EUR or equivalent, and fees apply selectively depending on the method and the payout size.
What you can pay with
We accept Visa, Mastercard, bank transfers, PayPal and Neteller for fiat deposits. Prepaid cards work where your region supports them. On the crypto side, Bitcoin, Ethereum, Litecoin, USDT, BCH and one other coin are available.
Deposits clear without fees from our end. The stated minimum is 20 EUR, though general terms note it may vary by country and could be €2, €5, €10 or €15 depending on where you are.
Withdrawals run through the same core methods where the route supports payouts. Large bank transfers can take up to 5 business days after approval; crypto and e-wallet transfers often arrive almost immediately once cleared.
Requesting a payout
The process follows a predictable sequence:
- Log in and open the cashier.
- Choose the withdrawal method—match it to the one you deposited with where possible.
- Enter the amount, respecting the 50 EUR minimum.
- Submit the request; verification documents are required before your first withdrawal clears.
- Wait for the review, which runs within 72 hours.
You must play through active deposited amounts at least three times before requesting a withdrawal, though one separate clause states the requirement is once—whatever the higher figure, the restriction applies before payouts are approved.
The wait explained
Withdrawal requests are reviewed and processed within 72 hours. After approval, the money moves according to the method: crypto and e-wallets can arrive almost immediately, while large bank transfers extend to 5 business days.
Verification adds time to a first payout. If documents are requested mid-process, the 72-hour clock restarts once everything is submitted. Refund requests, if filed, take up to 7 business days for a decision and 48 hours to finalise if approved.
Caps, fees and currency
The minimum withdrawal is 50 EUR or its equivalent across all methods. No daily or weekly ceiling is published, but if you win more than 10,000 EUR or USD, we reserve the right to divide the payout into monthly instalments capped at 10,000 until the full amount is paid.
Withdrawal amounts exceeding a payment system's own limit are split into instalments automatically. Bank transfers can incur intermediary charges, limited to the equivalent of 16 EUR.
We operate internally in euros. If you deposit in another of the ten supported fiat currencies—CAD, NZD, CZK, ZAR and five others—conversion applies at the prevailing rate.
Accounts inactive for 12 consecutive months are charged a monthly administrative fee of 10 EUR (or equivalent) as long as the balance remains positive.
| Condition | Limit or fee |
|---|---|
| Minimum withdrawal | 50 EUR |
| Maximum single payout (over 10,000 EUR wins) | 10,000 EUR/month instalments |
| Bank transfer intermediary fee | Up to 16 EUR |
| Dormant account fee (after 12 months) | 10 EUR/month |
Proving who you are
Verification is required before your first withdrawal clears. You will need to upload photos of standard identity documents—passport or national ID card—plus address documents such as a bank statement or utility bill, and payment documents like a photo of your bank card or a screenshot of your e-wallet.
We may also request a selfie holding a document or form of identification. If your documents are in neither the Latin nor Cyrillic alphabet, video verification may be required where you show your documents on camera. A phone call to the number on your account may form part of the KYC procedure.
The KYC team reviews submissions and approves accounts within 48 hours. You have 15 days from the request date to provide the documents.
When a payout is late or refused
Verification gaps are the usual cause—missing documents, unclear photos, or a mismatch between the name on the account and the name on the payment method. Bonus terms still active on the account, or failing to meet the deposit turnover requirement, will also block a withdrawal.
If a payout sits past the stated window, contact support at [email protected] with the transaction date, the amount, and the method used. Our team operates around the clock and can check the status or flag what is holding the request.
Responsible play
Deposit limits exist in daily, weekly and monthly forms, and you can set them in your account. Requests to lower a limit take effect immediately; requests to raise or remove one take 24 hours. If gambling stops feeling like entertainment, free and confidential support is available at BeGambleAware.org, and the National Gambling Helpline is reachable at 0808 8020 133.
Access to this site is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.